Tech Assist

Give your technicians the tools they need to work efficiently on site. With access to alarm and video account data—including zones, contacts, notes, and event history—everything they need is right at their fingertips.

Advanced search makes it easy to find accounts quickly, even for complex installations with large numbers of zones or areas. Information is organized into a clear, easy-to-use format, helping technicians confidently verify systems and ensure everything is installed and working properly.

Technicians can also place sites or zones into test mode directly from the field, helping prevent false dispatches during service. Real-time updates keep teams informed when systems are in or out of test mode, improving communication and keeping both technicians and customers safe.